Dylan believes that the products and services we use should never get in the way of our behaviours, lived experiences, and culture; designing for the right experience should trump the bells and whistles a product or service has to offer, and this begins with understanding who the users are and what they need to achieve their goals.
With a background in Interaction Design and Computer Science, Dylan strives to utilise his knowledge and experience in User Experience Design and digital transformation to craft meaningful experiences with purposeful interactions for users to engage in regardless the needs and challenges of the problem. Perhaps one adage he constantly pursues in his work is that "good design is unobtrusive," as spelt out by Dieter Rams in his Ten Principles for Good Design.
Prior to joining ThinkPlace, Dylan had two professional lives: first as a UI designer and web developer pushing pixels on various commercial projects. Later, he became an educator in tertiary education and helped define the curriculum and programme in UX Design for one of the polytechnics in Singapore.