Mark is motivated to create outstanding experiences for people – users, customers, staff and stakeholders – by building empathy and using human-centered techniques to catalyse change and invoke innovation.
Mark can quickly cut through complexity to bring simplicity and clarity to a new challenge. He is able to navigate from abstract concept to tangible solution, bringing clients along on the journey. He doesn’t do this in isolation - Mark believes in bringing people together to solve complex problems.
He has nearly a decade’s experience in bringing the right people together, building on the strengths of a multidisciplinary team to solve wicked problems. He is always open to the philosophy and perspectives of others, delivering his best work when seeking innovative ideas and input from others.
Mark is a highly competent project manager, providing confidence and direction to clients and the project team. His manner is straightforward and honest and he won’t hesitate to provide frank and fearless advice on a project.
Mark has a diverse knowledge of the challenges facing the Australian Public Service, having worked in the health, environment, defence, border management, regulation and taxation domains.