Please enter some search terms

Design in Complex Systems

Design in Complex Systems

System Design: Achieving scaled change in complex human systems

In this two-day hands-on Masterclass filled with live case studies and practical tools, you’ll be introduced to joining human centred design and complex systems thinking together to be more effective when working in organisations or whole public service systems – anywhere where multiple people (agents) form around a shared purpose.

Scaled change at a system level requires sensemaking and innovation tools that are about using the design process to create the right conditions for the system change by responding to the emergence and adaptation going on in the system around the person we are interested in..

This masterclass is a slower, in-depth learning experience with leading ThinkPlace practitioners and a small group of like-minded participants.

You will learn the art of zooming out to the breadth of the wide system and zooming into the deep human experience. You will experience the tools for working with systems, the tools for working at the deep human level, and tools to combine both.

You’ll learn to understand complex human systems, the complexity of humans and their behaviours and then devising modifications in order to produce the desired effects.

Learning outcomes

You receive an 80 page workbook with all the content, methods details and templates enabling you to get started by applying on your projects, plus an extensive reading list.

Specifically, you will be able to:

  • Visually model a complex human system;
  • Identify root causes to system flaws or problems;
  • Explore human behavioural complexity across the system;
  • Develop intervention logic that can inform theories of change

Who should attend?

This masterclass will be highly valuable for people wanting to affect change working within complex organisations or government or social systems.

You have probably read about complex system design and are seeking to get practical and pragmatic tools that you can lead others through.

Upcoming Courses:

Wellington – 20th and 27th February

Auckland -  5th and 12th March

Would you like to know about the course agenda or talk to a course coordinator?

info [at] (subject: Masterclass%3A%20Design%20in%20Complex%20Systems) (Get in touch)

Course details


NZ $1,300

2 Days
Max class size:

*To enquire about scholarships and discounts, please write to info [at]

Is this course right for me? Talk to one of our Course Coordinators

info [at] (subject: Masterclass%3A%20Design%20in%20Complex%20Systems) (Let's Talk)