Social aged & Disability support

Delivering high-quality care and support services to people in our communities profoundly improves lives, enhances the wellbeing of service users and their families, and enables greater participation in and contribution to society. The delivery of social services that work is challenging – from policy-making to frontline delivery, social support, aged care and disability care grapples with:

The need for fostering innovation and creating flexibility while also ensuring evidence-based, high-quality care and regulatory compliance.

The need to adopt new models of care that create dramatic improvements to the lives of support and service users, requiring new skills, mindsets, coordination and administration approaches.

Changing funding arrangements to reflect shifts in community priorities and allocation of accountabilities closer to the point of impact or deeper into the institutional centre.

Continuing technology adoption are changing the nature of social services, aged care and disability care worldwide, from integrated views of clients and families and sophisticated, analytics-enabled case management in OECD countries to the rising use of mobile health and care management systems in in developing countries.

The use of data to better target payments, support services and interventions, in a was that is both powerfully effective and relentlessly ethical.

Developing effective responses to fraud and inadequate care provision that places the health of the system and the wellbeing of system uses at risk.

Demands on workforce skills and capability that is beyond the available capacity in societies that are aging, or that are seeing increased disadvantage, requiring national approaches to resolve the gap.

Integration of data and models across both care and support systems, and other systems such as health, employment and urban planning.

The delivery of a social services, aged care and disability care system that has equity and inclusiveness at its centre, regardless of support and care needs, diversity of users, or varying geographic circumstances.

How we help

ThinkPlace works on policy, strategy, program, service delivery and compliance  dimensions of the social support, aged care and disability care service matrix, and with complimentary policy areas such as health and employment, to create innovation in one of the most complex systems in society. We can help you break through on intractable problems, looking at the high-level system and the experience of individuals, through:

  • Policy co-design,  bringing many stakeholders together on a shared design journey to explore the challenges and create the policy vision to shape the future system
  • Business and regulatory strategy, helping organisations in the social services, aged care and disabilitycare systems to chart their forward path in a way that harnesses the disruption and takes on the opportunities for greater impact
  • Ethnographic research and co-design, to understand the needs and behaviours of those needing social payments, support and care, from the most vulnerable or complex circumstances to those , from people living with disability in OECD countries to school-aged girls in remote villages in developing countries
  • Blueprinting transformations, taking a co-design approach to reshaping business models of organisations, sectors and agencies, moving to new approaches to eligibility assessment, models of care, prevention/proactive intervention design, personalised service delivery, compliance management and continuous evaluation
  • Shaping digital strategy, charting the future vision, direction and waypoints for organisations as they progress on their multi-horizon digital journey
  • Designing enterprise digital systems, bringing case management, CRM, analytics, identity management and knowledge management together to multiply impact and create usable, cohesive experiences
  • Designing service experiences  that work for all in society, creating useful, usable, ethical and inclusive outcomes for people along their social support or care journeys.
  • Enhanced regulation, marrying digital and sophisticated regulatory theory to maximise voluntary compliance, create sectoral insight, and enable the optimal intervention – always with digital and data ethics at the heart of the process
  • Cultural journeys, helping staff and intermediaries reimagine their role, their customer-orientation, their capacity to take calculated risks and drive innovation, and their commitment to ethical, sustainable and accountable operation and innovation


   And much more.

Learn more about how we approach Social aged & Disability support