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Human-centred innovation

There are 18 items in this category.

'The evolution of our Australian Public Service'

Parliament House in Canberra

It’s not every day that a recently-elected prime Minister uses the pulpit of the Institute of Public Administration Australia to send an explicit message to the Australian Public Service. But that’s precisely what Scott Morrison did recently.

It was a speech that will gladden the hearts of some in the APS, perhaps fanning uncertainty in others. The Prime Minister’s stated intention? 

“To show the way forward for the evolution of our public service”

Why innovation is more than just invention...

The electric lightbulb is a good example of why invention and innovation are not the same thing

People call them lightbulb moments. It’s an instructive metaphor.

The process of innovation is understood as a moment of inspiration. And that moment is represented by a piece of breakthrough technology (the bulb) associated with an infamous inventor (Edison, or the many people who ‘invented’ it before him – more about that later).

It’s a big idea about big ideas. And it’s playing no small part in holding us back.

A human-centred design approach can help tackle climate change...

The Just Transition Summit
New Zealand

Humanity-centred design has a big contribution to make to Climate Action—but will leaders and change-makers act to harness the benefit of this approach?

Climate change is a global challenge in need of global solutions but action must also be driven at a local and national level. In New Zealand recently, we have seen a flurry of activity as our national government seeks to focus attention on how we might transition to a low carbon economy and society.

Innovation is wonderful… unless it isn’t.


You say tomato, I say complex system…

In 1962, about 4,000 tomato farmers, employing 50,000 farm workers, were in operation across California. Just nine years later, only 600 farms remained, and 32,000 farm workers were out of a job. What had happened?

The introduction of mechanized tomato harvesters.

Towards a model of planet-centred design?

Polar bears are at risk of climate change. Is human-centred design the best method for dealing with such a threat?
New Zealand

ThinkPlace practices human-centred design. We call ourselves human-centred designers. And we have long believed that this is the best way to design for maximum impact and for positive change in the world.

Human-centred design means using tools and methods to understand the needs of the people we design with and for. It means we go to great lengths to ensure that voices of people throughout the system are heard and included as we design better futures – including services, models and systems.

How to build your own museum (and make the world a better place)

ThinkPlace staff play card game Cards Against Neutrality
United States

Reach out your hand. Grab a card. Get ready to build your own arts or cultural organisation.

Apply your knowledge of the cultural sector. How well can you align your new creation with one or more of the United Nations’ 17 Sustainable Development Goals?

The customer-centric secrets of the world's most innovative companies...

Allbirds headquarters
New Zealand

They are some of the world’s most innovative companies and some of its biggest names.

Titans like Apple and Google, challenger brands turned market leaders like Chobani yoghurt and Casper Mattresses, and start-ups – like Allbirds shoes – that have left their footprint all over categories ripe for disruption.

Helping create the next generation of Kiwi entrepreneurs...

Cassandra Ong
New Zealand

For the students at Victoria University of Wellington business school it was a crash course in the skills they will need to thrive, innovate and prosper in their future careers.

How can design thinking improve global health?

Personas for global health

It is an ambitious goal, but one that could play a huge role in improving health outcomes for a large number of people across the world.

And ThinkPlace is delighted to have played a role in helping bring this important intervention to life.

What Australia's embattled banks can learn from a chocolate bar...

Piggy bank under water

“Bank the way you want.”

“Our focus is on improving customer experience and building trust.”

When you surf the websites of Australia’s largest financial institutions the picture is of an industry obsessed with putting customers first.

Take, for example, the investment specialists who list their top priority for 2018 as: “Continuing the customer-centred transformation of our business.”

That’s AMP.


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