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Leadership and culture

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The customer-centric secrets of the world's most innovative companies...

Allbirds headquarters
New Zealand

They are some of the world’s most innovative companies and some of its biggest names.

Titans like Apple and Google, challenger brands turned market leaders like Chobani yoghurt and Casper Mattresses, and start-ups – like Allbirds shoes – that have left their footprint all over categories ripe for disruption.

What Australia's embattled banks can learn from a chocolate bar...

Piggy bank under water
Australia

“Bank the way you want.”

“Our focus is on improving customer experience and building trust.”

When you surf the websites of Australia’s largest financial institutions the picture is of an industry obsessed with putting customers first.

Take, for example, the investment specialists who list their top priority for 2018 as: “Continuing the customer-centred transformation of our business.”

That’s AMP.

Six ways to stop your workplace catching a cold this winter…

person sneezing
Australia

It’s that time of year again.

When the air of your open-plan office reverberates with coughs and sneezes. When the slog of the financial year’s end has depleted reservoirs of sleep and energy.

When, if a workplace doesn’t actively care for a team’s health and wellbeing, you can watch helplessly as colleagues disappear around you, stricken by all manner of flus, colds and viruses.

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