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Service and experience design

There are 4 items in this category.

Most organisations aren't good at customer research. Here's why.

Customer discovery means asking the right questions
Global

It seems obvious but so many organisations don’t get it right. Why carry out customer discovery? Why do consumer research? 

It’s to ask customers what they want, right? 

Wrong. 

ThinkPlace Asia: Our impact in 2017

Map of Asia
Singapore

In 2017, ThinkPlace worked with governments, businesses and not-for-profits across Asia to bring about change that has positively influenced people and the communities, economies and environments they are part of.

This year, we are measuring our success by impact, mapping our work to the global Sustainable Development Goals (SDGs). The SDGs are 17 targets which UN member states have united around as a call to action to end poverty, protect the planet and ensure that all people enjoy peace and prosperity.

Creating smoother hospital experiences for visitors

Creating smoother hospital experiences for visitors
Australia
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