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Service and experience design

There are 6 items in this category.

The new government focus that could positively impact all Australians...

Prime Minister Scott Morrison has flagged a new focus on service delivery

When Prime Minister Scott Morrison began laying out the priorities for his first full term in office there were some questions raised. 

Where was the vaulting ambition? Where the inspirational nation building? 

It’s there if you know where to look. 

An addiction to cold brew and good design...

Anna Chung Experience Designer ThinkPlace

Coffee-crazy Anna Chung arrived at ThinkPlace Singapore with a business card that spoke volumes. 

“Good design is like a cold brew done well, complex yet understated” it says. “That’s why Anna is addicted to both. The buzz you get from either is undeniable.” 

Most organisations aren't good at customer research. Here's why.

Customer discovery means asking the right questions
United States

It seems obvious but so many organisations don’t get it right. Why carry out customer discovery? Why do consumer research? 

It’s to ask customers what they want, right? 


ThinkPlace Asia: Our impact in 2017

Map of Asia

In 2017, ThinkPlace worked with governments, businesses and not-for-profits across Asia to bring about change that has positively influenced people and the communities, economies and environments they are part of.

This year, we are measuring our success by impact, mapping our work to the global Sustainable Development Goals (SDGs). The SDGs are 17 targets which UN member states have united around as a call to action to end poverty, protect the planet and ensure that all people enjoy peace and prosperity.

Creating smoother hospital experiences for visitors

Creating smoother hospital experiences for visitors
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