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human-centred design

There are 12 items in this category.

A successful quit-smoking program for young Māori women

ThinkPlace New Zealand's quit-smoking project for young Māori women
New Zealand

Towards a model of planet-centred design?

Polar bears are at risk of climate change. Is human-centred design the best method for dealing with such a threat?
New Zealand

ThinkPlace practices human-centred design. We call ourselves human-centred designers. And we have long believed that this is the best way to design for maximum impact and for positive change in the world.

Human-centred design means using tools and methods to understand the needs of the people we design with and for. It means we go to great lengths to ensure that voices of people throughout the system are heard and included as we design better futures – including services, models and systems.

Recognition for a bold plan to rethink global humanitarianism...

A refugee boy
United States

ThinkPlace has won a major award from the Boston-based Design Management Institute for an ambitious project that uses design thinking to reimagine the global humanitarian system.

The Design Value Award, shared with client the Overseas Development Institute, was presented at a ceremony in Boston. Design Value Awards, recognise teams who have delivered significant value through design or design management practices.

Too many researchers are asking the wrong questions. (Here's how not to.)

Question mark post-it note
United States

It’s the sinking sensation of the silence that never ends.

As a researcher you know you are struggling. Your pre-agreed, pre-formulated, pre-written questions are landing on your subject’s nose like a heavyweight’s punches.

Designed to elicit conversation, provoke reflection and stimulate creative thinking they are having the opposite effect. Your subject looks dazed. His shoulders shrug.

What Australia's embattled banks can learn from a chocolate bar...

Piggy bank under water
Australia

“Bank the way you want.”

“Our focus is on improving customer experience and building trust.”

When you surf the websites of Australia’s largest financial institutions the picture is of an industry obsessed with putting customers first.

Take, for example, the investment specialists who list their top priority for 2018 as: “Continuing the customer-centred transformation of our business.”

That’s AMP.

Our human-centred approach to protecting female sex workers claims a major design prize

Face of sex worker
United States

They are devastating numbers. Kenya has the fourth-largest HIV epidemic in the world, with a prevalence rate of six per cent. That means approximately 1.6 million Kenyans are living with HIV infection.

And female sex workers are one of the most affected groups.

The mistake we keep making around Artificial Intelligence (and how to avoid it)

Two faces made of circuits
United States

When Elon Musk talks, people tend to listen. There is nothing artificial about the Tesla founder’s intelligence.

But recently, Musk came forward with a statement that contained a slight downgrade of his usually-interstellar confidence.

Is co-design more than just a buzzword?

post it notes with buzz
Australia

Maybe we should just blame Harvard.

In the mid 1940s, students at the Ivy League business school hit upon a new way of thinking about their coursework. Catchy words or phrases that seemed to recur in their lectures and reading were noted down, to be later redeployed. The more they did this, the better their results trended.

In a piece of nomenclature that inevitably spread across the world they called them “buzzwords”.

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