Sky believes that the practice of user centred design and service design are integral in creating sustainable change that benefits the community. She has over 20 years’ experience in the public sector across various roles in change projects, including leading complex design engagements, system testing, business analysis, leading project management offices and business change management.
Sky has over 14 years’ experience in user centred design and service design. She is passionate about building trust and rapport with her clients by using her questioning and sense making skills. Sky supports stakeholders to define and test problems or opportunities to establish and clarify the extent of the change required.
