Kerstin is passionate about empowering people to create meaningful change, particularly through behavioural change and disruptive technologies.
Kerstin is a thought leader in gamification, both academically and practically. She is researching and writing her thesis on gamification, design and cultural-historical activity theory. In her work with government and private organisations, she is pioneering how gamification can be understood and applied to create meaningful change in performance and culture. She combines her expertise in design thinking, user research and digital design and uses this to deliver effective gamification solutions.
Kerstin is an outstanding designer and user researcher who draws insights and recommendations for innovative strategy and product/service design, and the design of digital interfaces. She has led research and design for many agencies and high profile systems, and has expertise in specialised usability software and research environments, processes and tools, and coaching and transferring of research capability.
Kerstin is a strong facilitator and presenter and works with small to large groups, from senior executives to front line staff, stakeholders and users. She is regularly asked to speak and present, and is known for her energetic and engaging style.
Kerstin is PhD candidate and holds bachelor degrees in psychology and commerce, as well as certification in Lean UX and Agile, behavioural economics, gamification and Prince2 project management.
